Automate refund approvals — to your policy, not from memory
RampBrain compiles your refund policy into a grounded skill an AI agent runs: it evaluates each request against your documented rules and dollar limit, and stops for one-click human approval before any money moves.
The problem
Refund decisions get made from memory, so they’re inconsistent — one agent approves what another denies — and every edge case escalates to a lead. The policy exists; it just isn’t enforced the same way twice.
How RampBrain handles it: RampBrain turns your refund policy into an executable skill with its own decision rules and a numeric threshold, every rule traced to the doc it came from. The agent evaluates each request and proposes a decision; a human approves before any refund is issued.
How RampBrain automates refund approvals
Point it at your refund policy
Upload the policy doc or connect where it lives. RampBrain reads the real rules — not a generic template.
Compile a refund skill
It extracts eligibility rules, the dollar threshold and exceptions into an executable skill, each cited to source.
The agent evaluates each request
On a refund request it checks the documented rules and proposes approve, deny, or escalate — with the rule it relied on shown.
A human approves the payout
Money-moving actions never auto-run. The dollar limit is enforced deterministically in code, then a person signs off.
Exceptions teach the skill
Each resolved edge case is captured as a sourced rule, so the next identical request is handled the same way.
Why it's safe to let an agent run it
Grounded, never guessed
Every step is traced to a real source in your knowledge. No source means it's flagged as a gap and escalated — the agent never invents a rule.
A human is always in the loop
Nothing money-moving or production-changing runs without one-click sign-off. The agent proposes; a person decides.
It gets sharper over time
Every resolved case is captured as a sourced doc and the skill recompiles in place, so the decision stays consistent and current.
Frequently asked questions
Will it issue refunds automatically?
No. Money-moving actions never auto-run. The agent evaluates and proposes; a human approves, and the dollar limit is enforced deterministically in code.
How does it stay consistent with our policy?
It acts only on rules documented in your sources, with each decision traced to the exact policy line. No documented rule means it escalates rather than guessing.
What about edge cases the policy doesn’t cover?
Those escalate to a human. Once you resolve one, RampBrain captures it as a sourced rule so it’s handled consistently next time.
Isn’t this just a support chatbot?
No. A chatbot answers a question about your policy; RampBrain runs the decision the policy describes — under your approval.
More things RampBrain can run
Run your refund policy, consistently.
It’s live and free — connect your policy, compile the skill, and watch the agent propose its first decision. You approve.
Start free →